Why should I use the Malmas website?
Malmas makes it easier for homeowners and commercial establishments to access a wide range of services with minimal effort, at the right time, and at competitive prices, all with a guarantee for the work.

How does Malmas enhance the quality of work?
Malmas improves the quality of work through a set of strategies and attention to detail that ensure high standards are met. Here are some ways Malmas raises the level of work quality:

• Using high-quality materials: Malmas relies on using effective, safe, and high-quality cleaning materials, which helps in achieving excellent and sustainable results.
• Continuous staff training: Improving work quality requires a well-trained team. Malmas continuously invests in training its staff on the latest cleaning techniques and best practices to ensure professional service delivery.
• Modern technology and equipment: Malmas uses the latest technologies and advanced equipment that enhance efficiency and accuracy, raising the quality of work and reducing errors.
• Attention to detail: Focusing on small details like cleaning difficult corners and reaching places often overlooked. These details make a big difference in the final quality of work.
• Punctuality: Part of the quality service is adherence to time. Malmas ensures arriving on time and sticking to the work schedule, which enhances trust and professionalism.
• Constant communication with clients: Malmas listens to customer feedback and regularly evaluates its performance to ensure continuous improvement and adaptation to the varying needs of clients.

These combined factors enable Malmas to deliver high-quality cleaning services that leave clients satisfied and confident.

Are there any additional fees for using the website?
No, the website is free for clients, and all service prices are competitive.

Are the prices listed on the website the final price for the work?
The prices listed on the website are approximate labor costs under ideal working conditions. The service provider will determine the final price during the visit. If unexpected work arises or non-standard conditions are encountered, the price may increase based on the job requirements. We strive for continuous communication to monitor the service provider's performance.

Is there a guarantee for the work?
"We are committed at Malmas to delivering high-quality work and ensuring your complete satisfaction with the service. If there are any issues or concerns, we are always ready to address them promptly to guarantee your full satisfaction. The quality of our work is our top priority."

How does the payment process work?
Currently, payment is made directly to the service provider in cash only, but we will soon add a multi-payment option via credit card.

What should I do if the service provider is late?
"If the service provider is late, we apologize for any inconvenience caused and always strive to ensure punctuality. If there is any delay, you can contact customer service directly via [phone number/email], and we will promptly follow up on the situation and find a solution that suits you. Your satisfaction and time are important to us, and we are always working to improve your experience with us."

What happens when an order is canceled?
Canceling an order means the customer no longer wishes to receive the service. The customer can cancel the order two hours before the appointment via the website or contact customer service afterward. If a customer repeatedly cancels orders or does not respond to phone calls to confirm their account, the phantom order policy will be applied, and the service will be automatically blocked.

What should I do if I have more inquiries, suggestions, or complaints about service providers?
Please contact us through the "Contact Us" page at the bottom of the website or through the Customer Happiness Center via the sidebar menu in the app. We are here to serve you.